Privacy policy

 

Who we are

Our website address is: https://hd-intelligence.com/

This Policy explains what information we collect, how we collect it, and why we collect information when you use the System. We take your privacy extremely seriously, and we never sell lists or email addresses.

This Policy is effective from June 4th, 2024 (the “Effective Date”).

 

Introduction

This document serves as our Privacy Policy and sets the framework for how we handle your personal information. Hd-Intelligence (referred to as “we,” “us,” or “Provider”) is committed to protecting the privacy of our users (“you”). This Privacy Policy (“Policy”) details how personal information is collected, used, disclosed, and safeguarded when you interact with our e-discovery services, websites, and associated systems (collectively, the “System”). This Policy is not applicable to any other products or services provided by us or to any of our offline activities.

 

Policy Changes and Updates

We reserve the right to update this Privacy Policy at any time. Changes will be communicated through email to the address associated with your account or via a notification on our website. Such changes will take effect from the updated Effective Date specified above. We encourage you to review this Policy regularly to stay informed about how we protect your information.

 

Scope of the Policy

This Policy applies to Personal Information and Aggregate Data collected about you by Hd-intelligence. Our Terms of Service govern the management of data uploaded by you during your use of the System. For definitions and details on the types of data we handle, please refer to the Definitions section in our Terms of Service.

 

Your Information

In the course of using our services, various types of personal information are collected as follows:

  • Information You Provide: This includes registration details such as your name and email, authentication information, communication with our customer support, and any interaction that involves sharing of personal data (e.g., name, address, email, phone number, and payment information).
  • System Usage Information: We may collect technical data that helps us enhance service delivery. This includes but is not limited to IP addresses, browser types, ISP details, referring/exit pages, operating system specifics, and clickstream data. This information, generally aggregated and anonymised, helps us understand usage patterns and improve our services.
  • Financial Information: For service purchases, we collect necessary payment information through our payment processors. This data is essential for completing transactions and is handled according to stringent security standards.
  • Access and Interaction Data: Information collected through your interactions with the System helps us tailor your experience and improve service efficiency.

 

Information You Provide to Us

When you interact with our System, whether by using our services, communicating with our customer service team, sending us emails, or otherwise engaging with us, you provide certain information which we collect. This may include, but is not limited to, your IP address, name, physical address, email address, phone number, credit card details, operating system, and potentially sensitive demographic details such as gender, occupation, location, birth date, and purchase history. By providing this information, you consent to its collection, use, disclosure, and storage by us, as outlined in our Terms of Service (see Section 8, “Customer Data & Privacy”) and this Privacy Policy.

Examples of information we collect include:

  • Registration Information: When you register an account with Hd-Intelligence, we collect your name, email address, and other information necessary to verify your identity and manage your account.
  • Document Management: When you use our System to upload and manage documents, images, and other digital files, we record details such as file type, size, name, and the date of upload.
  • Payment Information: If you subscribe to Hd-Intelligence services or make other purchases, our payment processors will collect your credit card details and billing address to complete your transactions.
  • Access Information: We collect information typically made available by web browsers and servers, such as IP addresses, browser types, ISPs, referring/exit pages, operating systems, timestamps, and clickstream data. This information helps us analyse usage trends, administer the System, and gather broad demographic information for aggregate use. Where linked to personal identifiers, it is protected under this Policy.

 

Cookies, Web Beacons, and Tracking Technology

Hd-Intelligence uses cookies, tags, and scripts to enhance your interaction with our Website and services. These technologies facilitate various features and functionalities, such as remembering your preferences and improving overall site efficiency. You may control the use of cookies at the browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Website or services.

We employ cookies and similar technologies to:

  • Understand and save your preferences and login information, and provide personalised functionality.
  • Analyse how you and others navigate our System and respond to our promotional efforts, enabling us to improve our Website and your experience.
  • Work with third-party analytics or advertising networks to optimise our offerings.

Note: Third-party services such as Google Analytics may use cookies that we do not control. For more details on how these services use such technologies, please refer to their privacy policies.

 

Use and Sharing of Personal and Aggregate Data

We utilise the Personal Information you provide to us to deliver and improve our services, process transactions, respond to inquiries, and send you relevant information and offers from us and our partners. Specific uses include:

  • Improving our Website and services based on your feedback and interactions.
  • Sending updates, alerts, marketing communications, and other information that may be of interest.
  • Conducting internal business analysis or transfers, as we might share your data with third parties in connection with business transactions such as mergers, acquisitions, or asset sales.

We are committed to not selling your Personal Information to third parties. Any sharing of Personal Information with third-party service providers will strictly adhere to this Policy, and such third parties are obligated to protect your information under similar privacy standards.

 

Sharing Your Personal Information and Aggregate Data

At Hd-intelligence, your information is shared only in accordance with this Privacy Policy. We firmly commit to not selling your Personal Information to third parties.

  • Service Providers: We engage third-party partners to assist in operating our Website, delivering our services, and conducting our business. This includes sharing your Personal Information and usage data with providers like web hosting companies, email service providers, and payment processors. We also utilise services such as Google Analytics to analyse website usage, which may link data keyed to your IP with site usage logs.
  • Organisational Access: If your account is under an email domain owned by your employer, and your employer establishes a corporate account, certain information from your individual account may be accessible to your organisation’s administrator.
  • Aggregate Data: We may share non-personally identifiable aggregate statistics about user behavior with third parties. This data helps us gauge interest in our services and improve our offerings but does not identify individual users.
  • Legal Requirements: We may disclose your Personal Information if required by law, such as to comply with a subpoena or other judicial order, protect our rights, or ensure the safety of our users and the public.
  • Business Transfers: In the event of a merger, acquisition, or bankruptcy, your information may be transferred to a third party, continuing to be used according to this Policy.

 

User Access and Choice

  • Account Updates: You can update or correct your personal information anytime by logging into your account. For more substantial changes, you can contact us directly.
  • Account Deactivation: Should you choose to no longer use our service, you may request to delete your account by contacting our support team. We aim to process such requests within 30 days.
  • Communication Preferences: You can opt out of receiving promotional communications by following the unsubscribe instructions in those messages or by contacting us directly. Please note, opting out of promotional communications will not affect receipt of service-related, transactional notifications.
  • GDPR Rights: If you are within the European Economic Area, you have specific rights under the General Data Protection Regulation such as the right to access, correct, and request deletion of your Personal Information. You can exercise these rights by contacting us directly. Withdrawal of consent to use your information does not affect the lawfulness of processing based on consent before its withdrawal.
  • GDPR Compliance: We adhere to the GDPR standards and have a dedicated Data Protection Addendum that provides further details on how we handle personal information in compliance with these regulations.

 

Your Rights Under the EU GDPR (General Data Protection Regulation)

If you are a resident of the European Economic Area (EEA), you have specific rights regarding your personal data:

  • Correction and Access: You can request corrections, access, or updates to your personal data at any time by emailing privacy@hd-intelligence.com.
  • Object and Restrict Processing: You may object to our processing of your personal data, request a restriction on processing, or ask for portability of your data by contacting privacy@hd-intelligence.com.
  • Opt-Out of Marketing: You have the right to opt out of marketing communications at any time. Use the “unsubscribe” link in our emails or contact privacy@hd-intelligence.com for assistance.
  • Withdraw Consent: If we have collected your personal information with your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal, nor will it affect processing based on other lawful grounds.
  • Complaints: You have the right to lodge a complaint with a data protection authority about our collection and use of your personal data. For more information, please contact your local data storage authority.

We handle all data protection requests in accordance with the applicable data protection laws. Our GDPR Data Protection Addendum provides further details on our compliance.

 

Information Security

We use reasonable physical, electronic, and administrative safeguards to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Sensitive data like credit card details and passwords are encrypted using SSL technology during transmission over the Internet. Despite our safeguards, no security system is completely secure. It is important for you to protect against unauthorised access to your login information and devices. Please log out and close your browser at the end of each session, especially if you are using a public computer.

 

Third-Party Links and Social Media

Our website may include links to other websites, and we also offer social media features. These third parties may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.

 

Questions & Concerns

If you have any questions, concerns, or comments about our privacy practices or your personal information, please contact us at privacy@hd-intelligence.com, or write to us at:

Saint Augustine House
Block A, 42-76 Saint Augustine Street
Dublin 8
D08 A361